SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BSBMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bsbmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Excellent product, as described, fast delivery, all perfect, already doing the next order❤ Brazil
Sneakers fire, walked a month to Moscow, 42 size 43 just right, lining inside, there are traces of ink or paint, but I think it will easily go away
Sneakers are good, came up perfectly, thanks to people in the comments that advised to take 2 sizes larger. My size is 44, took 46 and all good. The only thing but... Sneakers have a very unpleasant, peculiar smell! After quick washing, nothing has changed much. I guess I'll have to wash again. Maybe sneakers had coronovirus with them, but it's not exactly)))
The size approached, but the unbearable smell and stains on both sneakers.
I wear a week, like norms, the only thing that the insole is naturally shit and it is necessary to buy an ortopelic, the strip on top of the white fabric very quickly deteriorate, either impregnate something, or take with a black top
Cool! Very nice! Thanks!
He arrived very fast in less than 15 days, super soft and just as it comes out in the picture
Very exact, very nice, durable looking, in addition not all of them bring a plastic Irma inside the slipper so that they do not deform during the shipping
All good
I have 42.5, I have bought 43 (European) and I think it is slightly to small. (but it might get a little bigger after using , so it is ok!) ok quality, great design and pretty comfortable. I am pretty happy
Very quickly came to Siberia, in two weeks. Took on its size, were slightly small. If you take, then take a larger size.
All is well, for size 43 bought 10 back-to-back, store advise
I'm happy with the purchase, there is one not big bruise. The rest is very good.
fast delivery to UK...thanks from bottom of my heart
The goods came up, everything is cool as expected, in size sat down. The only nuance is blue paint or that it's Xs on the sole, I hope to clean
The sneakers are exactly as shown in the photos and video. The design is very cool, and of good, durable quality. And they are unisex, not just for men. I'm a woman and I love sneakers like these. However, I wouldn't recommend the sneakers if you have weak ankles/flat feet/arthritis like me. The sole is thick, sturdy, but not very flexible. It doesn't give you the bounce, boost you need. Not even with an insole. The elastic band at the ankle does provide a bit extra support, but not enough. But if you are in good health, I recommend these sneakers to anyone who loves black sneakers and isn't afraid to stand out of the crowd. I received a lot of attention wearing them. I do advice you to choose 1-2 sizes bigger. I had to strech mine for several weeks in order to make them fit properly. Great value for money!
I order not the first time! Cool quality good with active wear was enough winter-spring-summer .... You can take...
Tennis match everything in the ad. Arrived in Brazil in less than 1 month. Very good!
It came pretty quickly, weeks in two. Took a little more, but were almost in the butt, take a little more than its size, there are certainly drops of glue but for the amount of less than one and a half thousand quality is just excellent. Well, they stuffed plastic things so as not to be wrinkled, Krch 10/10