SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BSBMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bsbmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
I wear 44,5 order 12 all perfectly fit.
Sneakers are excellent, delivery before the deadline. Thanks to the store and 5 stars.
The Russian 37,7 is excellent
ok
Recommend cool baby shoes fast shipping
polecam szybko i fajne buciki
Good Quality, fast shipping
Biennnn
Very cool and light! But it was necessary to take a larger size!
Sneakers yellow super, but did not please with the size, at 42, it is necessary to take 43
Super, I order 2 times
Comfortable, future quickly, outsole very neon but don't mind it in appearance recommend
Everything fully corresponds to the description and picture!! Excellent. Chose on the dimensional grid. Everything came up. The length of the foot is 24 cm. On the leg of the son sit like poured. The leg is not wide yet. There are lungs on top. Very soft when walking, inside the insole is super soft. Where the ankle begins to fit well, the Laces tighten if that. We came in three weeks.
All as indicated by the store, the quality is the same as in the photo.
They have 30cm long standing are well weights little aver how long they last
Their money is not worth, a maximum of 10 bucks, the smell is terrible, I hope it will quickly fade, the sole is oak. Reached Rostov on Don in two weeks, the size coincides with the dimensional grid.
Very beautiful Very easy Fits very well
The order came quickly. They took a larger size because of the high rise, but in vain. Would order in size, would sit on the leg perfectly. In general, croses are excellent, light (parcel weighing 450g), soft, sewing quality
A strong smell when I opened the parcel, but then it seemed to fade out, my son really liked it!
I love them! They're just as comfortable and super comfortable. To say something they're a little wide. The number is ideal. It took more than 10 days to arrive but very happy
super fast shipping to Greece although there is Custom Issues during Covid19...they are lightweight and strong... totally recommend store and product...
Sneakers are excellent! Pradevets sociable and goes to meet the buyer, adequate I'm happy with everything there!
Sneakers are cool in quality, light, thin soft insole is removed. The heel and sock are reinforced with dense inserts, the middle of the foot is fixed with eco-leather outer inserts. Slightly upset that on the foot of the son 23 cm took the size 5,5 (stated 24 cm), and in fact are large somewhere 0,5 cm. Do not be afraid to order a little more size: even on a narrow leg crosses fit well, and because of the laces will not hang out too.
Excellent option for the summer. Beautiful view and very light.
The husband wears a size 42 bought 43 small, take 44 to 42 size
Super Qualität und sehr bequem!
A happy
Original color good comfort recommended
Fire
Cool product, light shoes, saturated colors. I rozniar EU 44 - 28,5 cm. I bought size 46, which has 29 cm. SA gently loose but by this very convenient. To Polish have reached in 10 days. Bravo!