SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BSBMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bsbmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Кросовки хорошие, красивые. Но прислали размер больше. Будут на вырост. По стельке 17 см.
Sneakers Super! Slightly larger, but in the rest of the questions there is no: the quality is good, they look super!
The size is slightly more than in the description
Good red but glue
Excellent quality and price, fast delivery, advise
Excellent match the size chart
The size is the same. Came for a month in Ryazan. Compare with Kapika 25 size. 1 in 1. Kapika 16 on the insole, these 16,4. Insole gavno of course, foam. For the summer should be enough. Very stylish!
I order size 29 but its little bit big for my son but Its very nice and very comfortable thank you store
Excellent quality sneakers. Malomerit for a couple of sizes.
Excellent store arrived fast. I recommend
Sneakers are good, came packed in a package, slightly changed, but the shape is not lost, the smell is also not. The order was received for 2 weeks in Chuvashia, thanks to the store for the fast shipment. By the new year there is a gift for the child.
Beautiful but it is too big for my son
They are great, super soft and look very good quality. Excellent value for money
On the leg 20,5 cm came up perfectly, with a margin) Super crosses, the daughter is happy! The goods to Moscow came in a month. Thank you!
Excellent quality, very light! It took almost 1 month more q q others bought the MSM day but bought a larger size and not hurry. So, am satisfied!
Cool, light. But straight for the summer
To say that this is unrealistically steep CROs it means nothing to say. mega satisfied with the order especially the child. shoes just bomb! thanks to the store for the goods for the delivery very fast. for a long time we were so not satisfied with the order. all good and prosperity.
Quality is not bad, came quickly
Fabulous, soft, comfortable, pretty, same as the picture, I'm very delighted, if you must buy a larger size
I'll start with what was packed perfectly! The sneakers themselves are also absolutely such as in the photo without defects, small size somewhere for 2 sizes. the quality is excellent, no hymonic smell. Very satisfied!
Fit