We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered as they write in the comments on the size more, I have 44-45, ordered 46. The store said that 45 from 46 is not different. As a result, they turned out to be large, issued a refund, the money returned, ordered 44, signed off as they come. Measured 44 in the original CROX store, left as poured, right rests on the thumb, and 45 too big-the saleswoman said, that she has the same and she is suffering from pressure on her finger with time and they do not wear
The product is super, returned more than 6% back, download the switips 2.0 app and return to 4000 stores online and in your city, just scan the check, when registering enter the login of the inviting "Kostenko", you can increase the percentage of cash, write me 89183838425 I will tell you the details
How much did not measure, the size came to me was slightly smaller. Sold to a friend, but he was larger, said that he would help with the search for the buyer, and while he will wear it. It's been two months, still wears it itself, it's not going to sell, it's money to give too, so I think a good product
Sneakers like not bad. Visible of course errors of Assembly) but come on. In operation while the day seems convenient. At its 43-44 took 46 size, sat well. Consider this point. You will take the size in size, you will press your fingers))) it seems to me that the price is slightly overstated. Although if they walk well and long, it's another matter! All good!)
Good quality of the material, the truth that nothing to envy the originals. The only thing to highlight is that I'm size 42 of sneakers and I ordered about 44, since I read comments that they were more girls than they said, but I'm barely Big with about 43 would be perfect for someone who wears 42. But the truth very good product.