Thank you for choosing BSBMart.com. Your satisfaction is our priority, and we want to make sure your shopping experience is as smooth as possible. If you need to return a product, please review our Return & Refund Policy below:

Returns:

1. Eligibility: You can initiate a return within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Initiating a Return: To start a return process, kindly send an email to us at info@bsbmart.com with your order details, the reason for the return, and any relevant photographs, if applicable. We will guide you through the return process.
3. Return Shipping: You are responsible for covering the return shipping costs unless the return is due to an error on our part, such as sending the wrong item or a damaged product.

Refunds:

1. Refund Processing: Once we receive the returned item and inspect it, we will notify you about the status of your refund. If the return is approved, we will initiate a refund to your original payment method.
2. Refund Timing: Refunds typically take around 5-10 business days to be processed and reflected in your account. The exact timing may depend on your payment provider’s policies.

Exchanges:

Unfortunately, we currently do not offer direct exchanges. If you wish to exchange an item, we recommend following the return process and then placing a new order for the item you desire.

Damaged or Incorrect Items:

If you receive an item that is damaged or not what you ordered, please contact us immediately. We will arrange for a replacement or issue a refund, including return shipping costs if applicable.

Non-Returnable Items:

Certain items, such as opened personal care products, intimate apparel, and custom-made items, are non-returnable for hygiene and safety reasons. Kindly review the product description before making a purchase.

Cancellations:

If you need to cancel an order, please do so within 24 hours of placing the order. After this period, we may not be able to cancel the order if it has already been processed for shipping.

Contact Us:

If you have any questions or concerns about our Return and refund Policy, or if you require assistance with a return, please don’t hesitate to reach out to us via email at info@bsbmart.com.

We value your understanding of our return and refund procedures. Our aim is to ensure your satisfaction with every aspect of your shopping experience at BSBMart.com.