How can we help you?
The BSBmart FAQ page answers common questions about customer support, shopping help, payment questions, and delivery questions. Therefore, you can quickly find helpful answers before placing an order.
🛍 Orders & Products
Browse products, add your favorite items to cart, and proceed to checkout. Then, complete prepaid payment through UPI to confirm your order.
We provide accurate product visuals. However, slight color variations may occur because lighting and screen settings can differ.
Yes, if WhatsApp ordering is available, our support team can guide you through product selection and checkout.
Yes, our team checks every product carefully before packing. Therefore, we improve order accuracy and quality control.
Some products may return to stock. However, restocking depends on availability and demand.
💳 Payments
Currently, we accept prepaid UPI payments only. Therefore, customers must complete payment before order processing begins.
No, Cash on Delivery is unavailable right now. Instead, we process prepaid orders only.
Prepaid orders reduce fake orders and improve verification. Additionally, they help us ship orders faster.
Yes, prepaid transactions remain secure because we verify payments through official payment channels only.
Please contact support with your payment screenshot and transaction reference number. Then, we will verify the transaction quickly.
🚚 Delivery
Metro cities usually take 3–7 business days. Meanwhile, other cities may take 4–9 days, and remote locations may take 5–12 days.
Yes, we deliver across most serviceable pin codes in India through trusted shipping partners.
After dispatch, our team sends tracking details through official communication channels so you can monitor delivery progress.
Although delays are rare, weather, courier issues, and public holidays can sometimes affect delivery speed.
The courier partner may contact you for rescheduling. Alternatively, they may attempt delivery again.
🔄 Returns & Exchanges
You may request cancellation before processing or dispatch. However, approval depends on order status.
Yes, eligible orders may qualify for returns or exchanges according to our policy.
Please contact support immediately and share product photos with order details so we can assist quickly.
👠 Product Specific
Please check the size chart on the product page before ordering. This helps you choose the right fit.
Contact support for assistance. Then, we will check exchange eligibility according to policy.
Yes, we list product dimensions wherever applicable. Therefore, customers can choose more confidently.
📩 Support
Use the official contact details on our website for fast assistance.
Our team replies during working hours. However, response times may vary during busy periods.