Refund and Return Policy

At BSBmart, customer satisfaction matters to us. Therefore, we aim to provide quality products and a smooth shopping experience.

Since BSBmart operates on a 100% prepaid order model, this policy explains order cancellation, return eligibility, replacement rules, exchange conditions, and refund terms in clear detail.

Order Cancellation

You may cancel your order only before processing begins.

Orders can be cancelled before processing
Processed orders cannot be cancelled
Packed or shipped orders cannot be cancelled

Once packaging or shipping starts, we immediately reserve inventory and logistics resources. Therefore, cancellation is no longer possible.

Refunds for eligible cancelled prepaid orders are processed after payment verification and may take 3–7 business days.

Order Processing & Delivery Timeline

Handling time: 1–2 business days
Dispatch details: Usually shared within 24–72 hours
Estimated delivery: 3–9 business days depending on location

However, delivery timelines may vary due to courier delays, weather conditions, public holidays, or remote locations.

Return Eligibility

You may request a return, replacement, or refund only in the following cases:

You received a wrong product
You received a damaged product
You received a defective product
You received a product with major manufacturing defects
An item is missing from your parcel

To qualify, you must report the issue within 24 hours of delivery.

Non-Returnable Products

For hygiene, product safety, and fraud prevention, Handbags and purses are non-returnable unless damaged or wrong.

Returns Not Accepted For

We do not accept returns or refunds in the following situations:

Change of mind after purchase
Personal dislike or preference change
Minor color difference due to screen settings
Minor finishing variations
Minor glue marks or cosmetic imperfections
Minor finishing differences in premium fashion or imported products
Used, worn, washed, or damaged products after delivery
Incorrect shipping details provided by customer
Courier delays beyond our control

Important: Due to the nature of premium fashion and imported products, minor finishing differences may occur and do not qualify as defects.

Size Exchange Policy

Please check size charts carefully before ordering footwear.

We strongly recommend choosing your size carefully before placing an order.

If you order the wrong size and need a size exchange, exchange may be possible in selected cases only, subject to stock availability.

For approved size exchanges, a charge of INR 300 applies as one-sided courier fees.

We can arrange pickup on request wherever service is available.

Model Exchange Policy

If you do not like the product after delivery and want to exchange it for another model, exchange may be possible in selected cases only.

For approved model exchanges, a charge of INR 300 applies toward courier handling.

Exchange approval depends on product condition, stock availability, and claim verification.

Mandatory Proof for Claims

To protect both customers and our business, claim proof is mandatory.

You must provide:

Order ID
Clear parcel photos
Product photos
Issue description
360° unboxing video (Highly Recommended)

For damage, wrong item, or missing item claims, an unboxing video greatly improves claim approval chances.

Important Unboxing Video Rule

Please record a full parcel opening video from start to finish.

Video must be continuous
No cuts or pauses allowed
Parcel label must be visible
Issue must be clearly visible

Without sufficient proof, claim approval may not be possible.

Refund Process

After we receive and verify your claim, we review it carefully.

If approved, we may offer one of the following solutions:

Replacement product
Store credit
Partial refund
Full refund (eligible cases only)

The final resolution depends on product type, stock availability, and claim verification.

Refund Timeline

Approved refunds are usually processed within 5–10 business days.

Refunds are issued to the original payment method or another mutually agreed payment method.

Return Shipping

If we shipped the wrong or damaged product, we may bear return shipping costs.

However, if return shipping applies due to customer-side issues, the customer may need to pay shipping charges.

Courier & Delivery Delays

We work with third-party logistics partners for delivery.

Therefore, occasional delays may happen due to:

Weather conditions
Public holidays
Remote location routing
Courier operational issues
Technical scanning delays

Such delays do not automatically qualify for refunds.

Tracking Responsibility

Once tracking details are shared, customers should monitor shipment status regularly.

Please contact support promptly if:

Tracking does not update for 48+ hours
Shipment appears stuck
Parcel is not delivered within expected timeline

Important Notes

Slight color variation may occur due to photography or screen settings
Minor finishing variations may exist between batches
Tracking updates may occasionally be delayed by courier systems
Heavy order volume may slightly delay dispatch updates

Policy Abuse & Fraud Prevention

We actively monitor suspicious claims and policy abuse.

We reserve the right to reject claims involving:

Fake damage reports
Edited proof submissions
Repeated refund abuse
Fraudulent chargeback attempts

Contact Support

BSBMART

Email: info@bsbmart.com

Phone: +918305413301